In defense of fans and fandom, I want to make clear that I would not argue that fractured fandom happens all the time or involves a majority of the population of any particular fandom. What I would say about fractured fandom is that it reflects a larger social and cultural issue, in the United States at least. An issue that involves a problem of an increasing inability to “listen first, talk second” when people interact with one another — especially with someone to whom they are opposed for some reason, be it ideological, value, or behavior. An issue that involves the collapsing of traditional identities and identity boundaries, which can be seen by some as an opportunity while others will see it as causing confusion and uncertainty and even fear. These are very real, very serious issues about the human condition in our post-modern, 21st century world, and they are issues reflected in our very human interactions in our fandoms.
So, to me, as a fan of many things for as long as I can remember — I must remember to tell you my stuffed Ewok toy story — I am not saying that the presence of fractured fandom means a fandom, and its fans, are wrong in some way, that they are poor reflections of the human condition. Indeed, they are just human, just as much flawed and wonderful as everyone.
But the issue of fractured fandom is about a need to be aware of such issues and problems at work within a fandom, amongst fans. Only with awareness can we work out what we are doing good, what we are doing poorly, and what we could do to make things better. Only with awareness of the fractures within a fandom, and what is happening to create and/or perpetuate them, can fans work together to address the problems they experience.
And I do think this has to be about fans working together within a fandom to address their own fractures. It cannot be about people outside of the fandom trying to impose new values, codes, and behaviors within the fandom. I do believe that fans may be more likely to listen to other fans than to anyone else. Because I believe that, it means we need to start a focus on dialogue, on communication, on respectful listening there. We as fans need to improve our social literacy skills and focus first on understanding a situation, on understanding others, and from there work together to address problems.
Hopefully, by doing so within any fandom, what is learned about addressing a fractured fandom could be applied to other areas of life. Hopefully by addressing fractured fandom, we could better address how these issues and problems are impacting the various public arenas of U.S. society and culture.